Privacy policy

Effective date: 4 July 2026

This Privacy Policy describes how Bellacombe, operated by De Haan Online ("we", "us", "our"), collects, uses and shares personal data when you visit our website or make a purchase via bellacombe.com (the "Services"). Bellacombe uses Shopify as its ecommerce platform. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy prevails with regard to the processing of your personal data.

Please read this Privacy Policy carefully. By using our Services, you confirm that you have read and understood this policy.

What personal data do we collect?

By "personal data" we mean information that identifies you directly or indirectly.

Data you provide to us

• Contact details (name, email address, telephone number, billing and delivery address)
• Order details (items, prices, delivery information)
• Account details (username, password)
• Payment details (processed securely by our payment providers; we never store your full card details)
• Communications you exchange with us

Data collected automatically

• Device and browser data
• Usage data (pages visited, click behaviour)
• Location data (country, region)
• Cookies and similar technologies

How do we use your data?

• Processing orders: to process payments, dispatch orders and keep you informed of their status.
• Customer service: to help you with questions, complaints or returns.
• Marketing: to keep you informed (with your consent) of offers and new products.
• Website improvement: to analyse and improve our website.
• Security: to prevent fraud and misuse.
• Legal obligations: to comply with applicable laws and regulations.

Who do we share your data with?

We only share your personal data with third parties where necessary:

• Shopify: our ecommerce platform. See the Shopify privacy policy.
• Payment providers: for the secure processing of payments.
• Delivery partners: to deliver your order (Royal Mail, Evri, DPD).
• Analytics and marketing services: such as Google Analytics and Meta Ads (with your consent).
• Public authorities: where required by law.

We never sell your personal data to third parties.

Children

Our Services are not directed at children under the age of 16. We do not knowingly collect data from minors. Please contact us at info@bellacombe.com if you believe your child has provided us with personal data.

Security and retention

We take appropriate technical and organisational measures to protect your data. We keep your data for no longer than is necessary for the purposes described above or as required by law, for example tax legislation that obliges us to retain order and invoice data.

Your rights (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 you have the following rights:

• Access: request a copy of the data we process about you.
• Rectification: have inaccurate data corrected.
• Erasure: ask us to delete your data.
• Restriction: have the processing of your data restricted.
• Data portability: receive your data in a structured, commonly used format.
• Objection: object to processing, including for direct marketing purposes.
• Withdraw consent: withdraw previously given consent at any time.

Send your request to info@bellacombe.com. We will respond within one month.

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO): ico.org.uk.

International transfers

We are based in the Netherlands, so your data is processed in the United Kingdom and the European Economic Area, which the UK recognises as providing an adequate level of protection. Some of our service providers are located outside the UK and the EEA. In those cases we ensure appropriate safeguards, such as standard contractual clauses and the UK International Data Transfer Addendum.

Changes

We may update this policy from time to time. Changes will be published on this page with an updated effective date.