Shipping policy
Thank you for your order at Bellacombe! We aim for a smooth and transparent delivery experience. Please read our shipping details carefully below.
Shipping Overview
| Shipping area | United Kingdom |
|---|---|
| Shipping method | Standard delivery |
| Shipping costs | Free |
| Processing time | 1–3 business days |
| Delivery time | 3–7 working days |
| Total delivery time | 4–10 business days |
Free Delivery on All Orders
Enjoy free standard delivery on all orders, no minimum order amount required. Simply order your favourite styles and we'll take care of the rest!
Total Delivery Time
The total delivery time includes both processing time and transit time. Orders are processed within 1–3 business days. Once your order has been processed and dispatched, you can expect it to arrive within 3–7 working days.
Order cutoff time: Orders placed on working days before 5:00 PM (UK time) are processed the same day. Orders placed after 5:00 PM or at the weekend will begin processing the next working day.
Shipping Carriers
We work with reliable carriers to ensure safe and timely delivery to the UK:
- Royal Mail
- Evri
- DPD
Important Information
- Tracking: As soon as your order has been dispatched, you will receive a shipping confirmation email with a tracking link so you can follow your parcel.
- Bank holidays: During bank holidays, delivery times may be longer due to carrier delays. This is outside of our control.
- Address accuracy: Please check your delivery address carefully at checkout. We are not responsible for orders delivered to an incorrect address. If you notice a mistake, please contact us immediately at info@bellacombe.com.
- Delivery estimates: Delivery times are estimates and may vary during busy periods, product launches, promotions, or due to circumstances outside our control.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us immediately at info@bellacombe.com with your order number and a description or photo of the problem. Damage should be reported within 48 hours of receipt. We will resolve this quickly by sending a replacement or providing a refund.
Contact
Company: Bellacombe (De Haan Online)
Address: Splitting 1, 9281 KJ Harkema, the Netherlands
Email: info@bellacombe.com
Phone: +31 6 44842016
Customer service: Monday to Friday, 09:00 to 17:00 (UK time)
We aim to respond to your email within 24–48 hours.